Privacy Policy

Effective Date: July 2025

Smart Mill 365 ("we", "our", or "us") is developed and maintained by Novaflow Technology Sdn Bhd. We are committed to protecting your privacy and ensuring the security of any personal information you pro>

Information We Collect

• Full name
• Email address
• Phone number
• Company or site name
• Device/location information via Novaflow IoT gateway
• Usage logs for alarm/event notifications
• Alarm and event logs

How We Use Your Information

• To provide real-time alarm and status monitoring
• To manage user accounts and authentication via Firebase
• To improve performance, analytics, and system reliability
• To support maintenance and technical troubleshooting

Data Security

All communications between the app and our servers are encrypted using HTTPS with TLS. We use industry-standard practices to ensure your data is transmitted and stored securely.

Third-Party Services

We use Firebase Authentication by Google for secure user login. Firebase complies with industry-leading security standards and privacy policies.

Your Rights

You may contact us at any time to:

• Access or correct your personal data
• Request account deletion
• Request clarification on how your data is used

Contact Us

For questions or privacy-related requests, contact us at:

Novaflow Technology Sdn Bhd
Website: www.novaflow.com.my
Email: support@novaflow.com.my